Data Capturer

Closing Date

2022/12/21

Reference Number

MMH221215-1

Available for Referral

Yes

Job Title

Data Capturer

Role Family

Administration

Location – Province

Gauteng

Location – Town / City

Sandton

Introduction

Maintaining the integrity of Admed’s membership and business partner data through ongoing updating of the Magpi database.Role Purpose

Maintaining the integrity of Admed’s membership and business partner data through ongoing updating of the Magpi database.

Requirements

Duties & Responsibilities

Accurately and timeously updating and correcting all (including membership, client, broker, service provider, etc) data on MAGPI/OWLS as-and-when received from employer groups, brokers or internal divisions including the mailbox, marketing, front office and/or premiums team
Daily review of the Admed donotreply mailbox and subsequent contacting members telephonically for updated contact information, where emails sent to their email address bounced or where their email address was incorrect
Where necessary, interacting with customers telephonically or via e-mail in respect of incomplete/incorrect personal details on system
Providing support with capturing of overflow new member applications
Ensuring a professional level of engagement when liaising with 3^rd parties and colleagues
Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint)

Competencies

Deadline and customer service driven
Ability to capture data with speed and accuracy
Computer literate with strong typing capability
Good verbal and communication skills and ability to engage professionally with customers and colleagues
Strong sense of responsibility and ownership

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